Returning a Product, 4GEN Returns Policy ...
We want you to be completely happy with your Beamz product! If you're unhappy in any way, please tell us! We're here to help!
All products purchased from 4GEN Limited carry a 12 month manufacturers warranty effective from date of purchase.
When you receive your order, please check your items carefully before they are used. Keep your receipt or order number, which can be found on your invoice and on order confirmation e-mail. You might need it as proof of purchase in the event of any after-sales queries.
Our Returns Policy
7 Days no questions asked guarantee: If you change your mind and want to return something within 7 days of receipt, that's fine. (We believe the Beamz is great - so why would you want to return it anyway?) You will need to follow our simple returns procedure. see below.
Any unwanted returns must be unopened, completely sealed, unused and returned to us in brand new condition. We will make a full refund of the price of the product (excluding delivery cost) to you.
After 7 days, we cannot make refunds if the goods are not faulty.
Faulty items. If, within 12 months of receipt, you want to return a faulty item, please follow the returns procedure explained below. Our technical support will inspect the product and if found to be faulty we will offer a replacement or refund. If the item is found to be in working order, it will be returned to you at your expense.
In all cases: Please ensure that when returning goods to us you use a reliable delivery service that can provide evidence they have delivered the goods back to us.
Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier.
Assuming the above conditions are met, we will offer a replacement or credit your payment card for the full amount of the goods (excluding return delivery costs) within 30 days of your return.
Return postage cannot be refunded under any circumstances.
Returning a non-faulty item: If you change your mind within 7 days of purchase and wish to return a non-faulty item please carry out the following steps to enable us to assist you better and try to process your return as efficiently and promptly as possible. Please do not call the sales number for returns.
Step 1 Please ensure that the item is unused, in its original condition and within the 7 day money back guarantee period.
For us to be able to send the item back to manufacturer for a refund, we have to be able to satisfy them that the item has not been used, unopened and all seals and wrappings are still intact. Please note that no refund will be issued if the item has been used.
Step 2 If the item is as stated above, then email us at email@example.com with a brief description of why you would like to return the item and confirm that the item has not been taken out of its box, or used and that all seals are still intact.
This email should contain the full name of the person who placed the original order along with the address. You will then recieve an email confirming receipt of your email.
Please allow 3 working days for our customer services to process this and respond to you on how to return the item back to us for a refund/replacement.
Please note that you will be responsible for the cost of postage back to us. Upon receipt of the item (and as long as the above criteria are met), a refund for your order minus the delivery charge will be issued.
Returning a faulty item within the 12 month warranty period: To return a faulty item, please carry out the following steps to help us process your return / replacement as efficiently as possible.
Please do not call the sales number for returns.
Step 1 Please check ensure that the item is definitely faulty and its not another issue.
Please email us: firstname.lastname@example.org if you need support or assistance regarding faulty items, we would advise that you take this step as if an item is found not to be faulty by the manufacturer, they will send the item back and make there will be a charge for the inspection. Unless of course you are sure the item is faulty - in that case you do not need to do this step.
Step 2 Email us at: email@example.com with a brief description of the fault. This email should contain the full name of the person who placed the original order along with the address. You will then receive an email confirming receipt of your email.
Please allow 3 working days for our customer services to carry out the necessary paperwork and provide you with information on the return of the faulty item.
Step 3 After approximately 3 working days, you will receive details on how to return the item for replacement. Once you have returned the item, we will then endeavour to have your replacement processed as quickly as possible. Please allow 1-2 weeks for this stage as we are dependant on how quickly the manufacturers deal with your return.
We will certainly endeavour to do this for you as quickly as possible but please allow 2 weeks before enquiring regarding your return. We will keep you updated via email and will inform you as soon as the return has been completed.
Please note you will be responsible for the cost of postage of returned items back to us.
There will be a delivery charge (see delivery charges) for the dispatch of your replacement item to you.
The entire returns procedure normally only takes around 5-7 working days but on some instances (depending on the manufacturer) it can take up to 2 weeks, so please bear with us. We would respectfully request that you don't email us more than once within the given period to allow us to spend more time dealing with your return.
Thank you for taking time to read this and if you have any questions, do email us at: firstname.lastname@example.org